Terms & Conditions

Terms and Conditions

Important Information About Your Booking

Saltwick accepts reservations made by telephone, email, in person, in writing or online. When a reservation is made with us, by any means, our terms and conditions are deemed to have been accepted by the Booker upon receipt of the deposit. Any questions regarding the terms should be raised with us as soon as possible before your deposit is made. 

1. Contract

The Contract for the letting of the property is between the Client and the property Owner. Bookings are provisional until the deposit has been received, and once we have issued the confirmation form, the Contract will be entered into and becomes legally binding.

The contract is at all times subject to the Booking Conditions. The Client should check the booking confirmation form carefully as it includes the details of the length of stay, charges, and other relevant booking details. The Client should notify the Saltwick team immediately in case of any discrepancy, mistake, or query.

The Contract of Hire is governed by English law and jurisdiction, for the hire of the property for holiday purposes only. The lead name (‘Client’) on the booking must be over 18 years old, and a member of the party occupying the property. The Client agrees to take responsibility for all members of the party.

2. Payment

A deposit of one third of the rental fee is payable immediately upon making the booking, if the booking is made more than 8 weeks before the start of the rental. The booking will not be confirmed until the deposit is received.
The balance shall be payable 8 weeks before the commencement of the rental. Non-payment of the balance of the rent on or before the due date shall be construed as a cancellation of the contract by the Client and all monies paid by the Client shall be forfeit.

For bookings made less than 8 weeks before the commencement of the rental the total fee is payable on confirmation. For bookings made less than 3 weeks before the commencement of the rental, payment should be made in cleared funds i.e. cash, bank transfer.

3. Damages and the Cautionary Damage Security Deposit

It is understood that the Client and their Guests will use the property lawfully, will not abuse or damage any facilities provided, and will comply with any health and safety or other policies or instructions notified to you by the Saltwick team. The Guest will keep the Property and all furniture, fixtures and fittings at the Property in the same state of repair as at the start of the rental period. The Owner may charge you for any additional, reasonable charges resulting from your stay where you have failed to comply with this paragraph. These charges are necessary in order to return the Property to its original state of cleanliness and tidiness for future bookings by other customers.

We ask you for a £250 cautionary damage security deposit in case of any additional charges incurred, loss of contents or damage made to the Property above normal wear and tear and will remain in place until after departure. This will be returned to you within 7 days of departure.

The property is inspected on departure. Any queries from the Saltwick team will be addressed in writing to the Client before a charge is made. Prior notification of the charges does not stop the Guest from being liable for damage they have created.

See also Points 7 and 8 regarding care of the property.

4. Cancellation/Refund Policy (See also 6. Cancellation Insurance) 

Any cancellation made by the Client, for whatever reason, shall be in writing and addressed to the Saltwick team. On receipt of notice of cancellation, attempts will be made to re-let the property for the period of the booking. If re-letting the property is successful for the whole period, all the monies paid less an administrative charge of £100 inc VAT per booking will be refunded. If re-letting the property for part of the period booked is successful, an amount equal to the money paid by the Client less the rental for the period which is not re-let and an administrative charge of £100 inc VAT will be refunded. If it has not been possible to re-let the property at all then all monies paid by the Client shall be forfeit.

It is strongly recommended that Cancellation Insurance is purchased at the time of booking, further details relating to this are set out in the paragraph below.

In the case that the property becomes unavailable, we will endeavour to let you know as soon as possible.

5. Change of Date

Saltwick may consider a request from a Client to change the dates of the booking after confirmation has been issued. The agreement will be given subject to all of the following conditions being met: if the property is available for the period requested, the request is received more than 8 weeks prior to the commencement of the rental (otherwise normal cancellation terms apply); the Client pays an administration fee of £100 (inc VAT) and any additional sums due.

6. Cancellation Insurance 

No refunds will be given on the cancellation of a booking by the client, except in the event of the property being resold as laid out in Paragraph 4, Cancellation/Refund Policy. We strongly recommend a Client takes out holiday insurance which may provide cover in the event of a cancellation.

7. Breakages or Damages

The Client is legally bound to reimburse Saltwick for replacement, repair or extra cleaning costs incurred as a direct result of the Client’s use of the Property on demand. Reasonable charges can be incurred for, but not limited to, cleaning of furnishings, replacement equipment, keys, towels or bedding soiled beyond normal wear. The Owner of a property reserves the right to refuse further bookings as a result of previous damage.

Please also see sections 3 and 8.

8. Care of the Property

8.1 The Client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the rental period as at the beginning. The Client shall abide by all instructions regarding the use of the property and its fixtures and fittings as notified by the Saltwick team.

8.2 The Client shall take care not to leave personal possessions in the property on departure. The Saltwick team will make every effort to return high value items provided that the client notifies the Saltwick team within 24 hours of departure. The Saltwick team accepts no responsibility for personal possessions left in the property following departure. A charge will apply for the return of lost property.

9. Pets

A maximum of two dogs are welcome at Saltwick and must be confirmed at the time of booking. No pets other than dogs are permitted. Dogs are always to be properly controlled and supervised and must not be left unattended at the property. Dogs are not permitted upstairs, in any of the bedrooms or on any of the furniture. Evidence of this will result in forfeiture of your security deposit.

Clients must clean up after all dogs inside and outside of the property, or extra cleaning costs can apply. Please be aware that although the property is advertised as having an enclosed garden, this does not guarantee the garden is fully secure for all dogs. Dogs must be kept away from the hot tub.

Registered guide and hearing dogs belonging to those with visual and hearing impairments are allowed.

Certain breeds of dogs are restricted, including Pit Bull Terriers, Japanese Tosa, Dogo Argentino, XL Bully, Fila Braziliero. Other breeds are unfortunately not welcome due to the proximity of the neighbouring properties; these are Bull Mastiffs, English Bull Terriers and Japanese Akitas.

Guests with allergies should be aware that we cannot guarantee that there have been no dogs previously kept at the property, nor can we accept any liability for any suffering which may occur as a result of such pets having been present.

10. Smoking

Smoking of any kind is not permitted inside or within the gardens at Saltwick.

11. Electric car charging

Electric car charging is not permitted by any means at Saltwick. The charger in the garage is not set up for use by guests and must not be used. Plugging in of Granny chargers is strictly forbidden. Any evidence of this will result in termination of the rental. No refunds will be given.

12. Period of Hire

Rentals commence from 4pm on the day of arrival and terminate by 10am on the day of departure, unless stated otherwise in writing from the Saltwick team. Guests may be permitted to extend their stay, arrive earlier, or stay later subject to availability. This must be by prior agreement in writing from the Saltwick team.

13. VAT

Where VAT is payable the tax is included in the Rental Fee, at the rate applicable on the date of payment. Saltwick reserves the right to adjust prices quoted by any means due to errors or omissions or changes in the VAT rate.

14. Use of Property

The number of persons occupying the property must not exceed the numbers stated in the original booking agreement. Members not listed on the booking request are not permitted to stay at the property overnight. Where this happens, the booking will automatically be cancelled and payment forfeited.

The property shall be used for personal and domestic purposes only for the duration of the rental. The property shall not be used for any commercial purposes without the consent of the Saltwick team. The Team reserves the right to refuse entry to the entire party if this condition is not observed, and generally in the case of any breach of these Booking Conditions by the Client where the Team consider such exclusion is reasonable.

If using the Hot Tub, you must familiarise yourself with the Safety Guidelines provided and comply with them at all times. A copy is available at the property. By using the Hot Tub, it is deemed that you have read and accept the terms and conditions of use.

You must show due consideration for other parties, to include but not be limited to, refraining from abuse of the property and any abusive, offensive or rude behaviour to the owner, us or any third party such as a neighbour.

15. Day Guests

Visitors in the day are allowed at Saltwick, but a Client should advise the Saltwick team in advance of the number of guests that will be visiting. It is important that permission is granted so numbers satisfy health and safety as well as fire regulations. Where rules on day guests differ, it will be made clear in the booking confirmation.

16. Eligibility 

Saltwick reserves the right to refuse any bookings, in particular bookings from a) groups of people under the age of 21, b) hen or stag parties c) groups whose numbers exceed eight in total.

17. Complaints 

Should there be any cause for complaint during the occupation of the property, the Saltwick team must be notified promptly and in case of serious problems confirmed in writing. Compensation will not be made for any complaints made after the Hire of the property has ended, or where a Client has prevented an opportunity to address a complaint during the Client’s stay.

Work taking place beyond the property boundary falls outside our responsibility, and Clients will be given prior warning where Saltwick is aware of potential disruption.

A complaint can be made via email at any time to Saltwick.Whitby5@gmail.com. Should a complaint be made over the telephone, we may request a copy in writing.

18. Right of Entry

The Saltwick team, or its contractors, shall be allowed the right of entry to the property at all reasonable times for the purposes of inspection or to carry out any necessary repairs or maintenance. Under normal circumstances, we will always ask in advance for permission to enter.

19. Property Literature

All care has been taken to ensure the accuracy of the property description and all information is given in good faith and is believed to be correct. The Owner may be required to make amendments or choose to make improvements to a property between the time a Client books and the arrival date. Where a change might materially affect the property and the Client’s booking, the Saltwick team will communicate this with the Client as soon as possible.

20. Liability

20.1. The following provisions set out the entire liability of Saltwick (including liability for acts or omissions of its employees, agents and subcontractors) to the Client in respect of: (1) any breach of these Booking Conditions; and (2) any representation, statement or tortuous act or omission including negligence arising under or in connection with the Contract.

20.2. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract. Nothing in the Contract excludes or limits the liability of Saltwick for death or personal injury caused by negligence or fraudulent misrepresentation.

20.3. Subject to the total of clause 20: (1) Saltwick total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the performance of the Contract shall be limited to a sum equal to three times the rental fee; and (2) Saltwick shall not be liable to the Client for any type of indirect or consequential loss or damage, costs, expenses or other claims for consequential compensation whatsoever (however so caused) which arise out of or in connection with the Contract. Save for any rights under these Conditions and the Contract which may be exercised by Saltwick, no term of the Contract is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to the Contract.

Without prejudice, if the property (Saltwick) which the Client has booked becomes unavailable or unusable for the date of the booking, then Saltwick’s obligation will be to reimburse the Client for any monies paid. Notwithstanding any other provision of this Contract, the Owner shall not be deemed to be in breach of this Contract or otherwise be liable to the Client, for delay in performance or the non-performance of their obligations, due to any circumstance beyond their reasonable control, and the time for performance of that obligation shall be extended accordingly. Force Majeure covers, without limitation, fire, flood, exceptional weather conditions, epidemics, destruction, and damage of the Property by any cause other than the negligence of the Owner, and all similar situations. No compensation, costs, or other sums of any description (including without limitation the cost of securing an alternative property/accommodation) will be payable in such circumstances by the Owner to the Client.

21. Communicating with the Client

For the purposes of the Data Protection Act 1998, the Saltwick team is the sole data controller of all personal data provided by Clients and prospective Clients. In order to process a booking the Saltwick team needs to collect certain personal data details from the Client, for example names and addresses of party members, credit/debit card or other payment details, special requirements, such as those relating to a disability or medical condition which may affect any party member’s holiday arrangements. If the Saltwick team needs any other personal details the Client will be told before they are obtained. Saltwick at times needs to pass these details on to other parties so that the holiday rental can be provided, for example the credit/debit card company, bank or insurance company. The Saltwick team also needs to process and store Clients’ personal details for its own administration, market analyses and operational reviews.

Saltwick would also like to store and use personal details for future marketing purposes (for example sending brochures or details of promotions which we feel may be of interest). All details given to Saltwick at any time will be kept, but only names, contact details and the booking preferences will be used for marketing purposes unless the Client chooses to opt out of this. Saltwick will respect the privacy of personal data and will comply with all relevant and current data protection legislation. Without written consent Saltwick will not make its mailing list or Clients’ personal data available for marketing purposes unless required to do so by a Court of Law. Competent jurisdiction will not disclose personal data to anyone. Saltwick can however supply promotional offers on behalf of third parties only where the Client has opted in and the offering is deemed relevant to the Client.

22. Warranties

Saltwick does not warrant and is not responsible for the accuracy of any verbal information given or statements made by its employees, agents, or the owners of the property.

23. Exclusive Offers

Saltwick may from time to time offer discounted rates for last minute bookings, these offers apply to new bookings only for the dates specified on the offer and cannot be used in conjunction with any other discount. Any disputes are at the discretion of Saltwick.

Changes to Our Terms and Conditions

Saltwick may revise these terms of use at any time. It is the responsibility of the Client to take notice of changes made as some of the provisions contained in these Terms may supersede provisions or notices published elsewhere by Saltwick.